As we sat, I noticed how much the employees (mostly teens) acted with respect toward the customer and were trying their best to get everything right.
This is what led me to speak to the manager.
-I simply introduced myself and informed him of the good report concerning his employees.
Then, I told him I have one question..
"Why do your employees work the way they do?
His response was quick and to the point.
"I never ask any person to do anything that I will not do myself."
-His attitude is what leadership value number 8 is all about.
Either you lead by example OR you do not lead at all.
Remember that as a leader, you only have 2 tools at your disposal:
1. What you Say
2. How you Act
And when those two aspects match up, you build your greatest asset of all when leading
-Credibility-
And just a SIDE NOTE before I conclude:
If you do not think that Credibility is vital.
Do not be surprised when your people sit around asking this question about you...
No comments:
Post a Comment